Using Cross-Training to Develop Your Employees and Strengthen Service Excellence

How nimble is your library? If a staff member is gone for an extended period of time, can their major job duties be covered? Do your staff want to build new skills? Cross-training is a solution to all of these challenges!  

Cross-training is any form of employees learning job duties that are outside their normal focus from their colleagues within the same library system. Cross-training can have a variety of appearances, from people within a single library learning each other’s areas, to creating staff who are comfortable at more than one branch location, to back-ups for tasks crucial to the library’s success.  Whether you work in a single library or multi-branch system, there are multiple ways to design a cross-training program to help your staff grow and enable your library to rapidly adapt to changing needs. In this session, Garrison Libby and Emily Leachman will discuss the benefits of cross-training and ways to implement it at your library.

Registration: https://www.nicheacademy.com/webinar-using-cross-training-to-develop-your-employees-and-strengthen-service-excellence